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Accessibility

accessability_iconWomen’s Community House (WCH) is committed to providing persons with disabilities with equal opportunities and standards of goods and services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. These goods and services will be provided in a manner that respects dignity, independence, integration and equal opportunity.

All WCH buildings are wheelchair accessible and equipped to support women with most disabilities. Any disruption in service will be posted at the main entrances and callers will be advised of the disruption when calling WCH. Service animals and support persons are permitted at all WCH locations. Any further accommodation can be discussed with staff.

Speech-enabled

The WCH website is speech-enabled using BrowseAloud. BrowseAloud is a suite of products that provides reading support on websites. BrowseAloud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. Click on the “BrowseAloud” icon on the WCH website to have WCH documents read to you. Click on the appropriate flag to read WCH documents in your language. Click on the print enlarger icons to read the documents in a larger font size. Other features include:

  • Dual-Colour Highlighting
  • Text Magnification
  • Talking Dictionary
  • Talking Translator
  • MP3 Maker
  • Screen Masking

More than 7,000 websites use BrowseAloud, so once you have it on your device you can listen to all of these websites too.

Who BrowseAloud Helps?

BrowseAloud helps any website visitor who requires online reading support or simply wishes to listen to the information on this website instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English or French as a second language.

How do I get BrowseAloud?

Go to the BrowseAloud website to learn more. You can then choose the product you want, free of charge.

 

TTY Service

WCH is equipped with a TTY.

When calling WCH, be sure to tell the operator you are trying to reach a counsellor. This way, the call will progress much more quickly, and the operator won’t have to keep repeating the procedures for using the Bell Relay Service system.

How to use TTY Service

If you need to call Women’s Community House (WCH) and require TTY service, please do the following using your TTY machine:

  • Dial 711 (The Bell Relay operator will answer saying Bell Canada Relay service, (operator’s name) speaking, followed by GA (for go ahead).
  • Type in 519-642-3000 and then type GA. Tell operator you are trying to reach a counsellor or type in the name of the person you are trying to reach. Doing so helps the agent connect to the person you are calling. The Bell Relay operator will let you know as soon as someone answers the call, i.e. “John is on the line, GA” (if you provided a name).

How Bell Relay service works for a TTY user

Persons who are deaf, hard of hearing or have a speech disability use a TTY to type their conversations to a Bell Relay operator. The operator then reads the typed conversation to the other party. The Bell Relay operator then types the other party’s spoken words back to the TTY user.

How Bell Relay service works for voice users

You can easily initiate home or mobile phone calls to TTY users using the Bell Relay service. A Bell Relay operator will type your spoken words to TTY users and read back their replies.

Accessibility Plan

For your reference, and as required by the Accessibility for Ontarians with Disabilities Act (OADA), Women’s Community House’s Multi-year Accessibility Plan can be found here.

Feedback

WCH welcomes your feedback. To comment on accessibility and your experience as a person with a disability click here.

Our Customer Service Policy and the our Caring Commitment

Customer Service Policy
Our Caring Commitment (English)
Our Caring Commitment (French)